Waiting time is when a person has to wait to attain a particular service or attention after placing an order. It can also be defined as the duration of time between requesting a service and receiving it. Implementing good customer… Continue Reading
There is no doubt of increasing demands felt by hospitals to satisfy their patients’ needs. Hospitals have to strive to ensure they improve the patient’s overall experiences. One of the major setbacks to achieving patient satisfaction experienced by most hospitals… Continue Reading
Time and health are two ever-more precious commodities, and effective doctor-patient management can improve both. In the health sector, patients are the customers, and keeping them happy has to be a priority of the doctors and the health practitioners involved.… Continue Reading
Sitting in a waiting room with others during this season of Coronavirus outbreak is a very high risk, particularly for those with a questioned immune system. As we come to terms with Covid-19, most of us are still caught off… Continue Reading
Crowd management methods have a broad range of applications. Primarily, entertainment and sports events hosted in stadiums are major instances where organizers can apply the various solutions to produce a safer and exciting event for the attendees. Stadiums are the… Continue Reading
In a 2019 Health IT Industry Outlook Survey poll by Stoltenberg Consulting, nearly half (42%) of healthcare IT executives cited “upgrading tech to improve the patient experience” as their number-one resolution for the year. Priority number two—for an impressive 33… Continue Reading
An excellent and broad menu is among the essential components a restaurant uses to attract, maintain, and establish a loyal customer base. Still, one must do thorough research and utilize effective marketing strategies to sell their menu. During the 2020 pandemic,… Continue Reading
In the beauty and cosmetic industry, good customer relations are vital in ensuring your business stays afloat. The list of things that can cause customer experience nightmares may include; conflicts resulting from salon scheduling, missed salon appointments, too many bookings,… Continue Reading
Which queue management solution for your business; restaurant waitlist apps or paging systems? Restaurant pagers go way back, as ancient as 1995, which perhaps explains why most business owners still won’t let go. But besides being able to buzz, its… Continue Reading
The longer the clients wait, the less important they feel. Learn more on how reducing call center wait time helps reduce customer frustration and improves their experience. Continue Reading